Privacy Policy

Last updated May 2019

This Privacy Policy sets out the privacy policies and practices for IsoCanMed Inc. with respect to IsoCanMed Inc. collection, use, and disclosure of personal information through its website isocanmed.com and any other channel.

IsoCanMed Inc. is committed to respecting privacy rights. This Privacy Policy has been developed to meet or exceed the requirements of applicable federal and provincial legislation. IsoCanMed Inc. will not sell, rent, or give away personal information, except as described in this Privacy Policy.

In this Privacy Policy, “personal information” means any information about an identifiable individual, as further defined under applicable Canadian laws.

IsoCanMed Inc. may update this Privacy Policy from time to time. IsoCanMed Inc. will give reasonable notice of the revised terms.

Collection and Use of Personal Information

IsoCanMed Inc. collects personal information from customers and others (an “Individual”) when an Individual register for services, email updates, purchases products, or shares information through the website or any other channel, and may from time to time collect additional personal information in the course of providing such products and services. IsoCanMed Inc. uses such personal information as is reasonably required to provide the requested services, products, or information, and as is otherwise required or permitted by Cannabis Regulations/Cannabis Act and other applicable laws, including as follows:

  • When an Individual register with the website, IsoCanMed Inc. collects and retains personal information such as the Individual’s name and contact information. IsoCanMed Inc. will use this information to confirm the Individual’s registration status and to maintain the Individual’s account.
  • In order to provide some services governed by the Cannabis Regulations/Cannabis Act to an Individual, IsoCanMed Inc. is required by law to collect certain personal information about that Individual, including about the Individual’s health care.

Under the Cannabis Regulations/Cannabis Act and other applicable laws, IsoCanMed Inc. may potentially be required to disclose some or all of this information to government officials or law enforcement personnel, the International Narcotics Control Board or competent authorities of foreign governments. IsoCanMed Inc. may also disclose some or all of this information to an Individual’s health care practitioner in order to ensure patient safety, appropriate treatment, and continuity of care.

This information includes:

  • the Individual’s given name, surname, date of birth and gender;
  • contact information including the Individual’s mailing address, phone number, and email address, as applicable;
  • if applicable, the given name, surname, date of birth and gender of one or more persons who are responsible for the Individual, as well as contact information for such persons;
  • a valid prescription or other medical document, issued by an authorized medical practitioner;
  • the given name, surname, professional status and address of the health care practitioner who issued a prescription or other medical document on behalf of the Individual;
  • if applicable, the consent of the health care practitioner to receive shipments on the Individual’s behalf;
  • order details about the product sold or provided, including the quantity ordered;
  • the address to which the product is to be shipped.

IsoCanMed Inc. will use this information only to comply with the requirements of the Cannabis Regulations/Cannabis Act and to carry out various functions with and for you in order that you may take advantage of the products or services offered on the website.

  • Personal information about an Individual, including credit card or other financial information, is collected when an Individual purchases a product or service from IsoCanMed Inc. IsoCanMed Inc. will use this information as reasonably necessary to process the transaction. IsoCanMed Inc. will also retain and may use this information to develop and improve its product services and IsoCanMed Inc.
  • From time to time, IsoCanMed Inc. may obtain the Individual’s consent to use the Individual’s contact information to provide newsletters, alerts, bulletins, or other similar communications.
  • From time to time, IsoCanMed Inc. may offer interactive services which allow the Individual to share information with other users of the website, such as message boards, user reviews, or other similar functions. These features may permit the Individual to publish personal information about him or herself, or about another individual. By submitting such information, the Individual represents: (a) that the Individual consents to its collection, retention, and public disclosure; and (b) that the Individual has obtained the same consent from any other individuals, as applicable.
  • IsoCanMed Inc. may collect demographic and profile data in connection with the website and may use such data to tailor each Individual’s experience at the website and to display the website content according to the Individual’s preferences.

IsoCanMed Inc. may use personal information for additional purposes that may be identified at or before the time that the information is collected. IsoCanMed Inc. will retain the personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required or permitted by law.

Disclosure of Personal Information

IsoCanMed Inc. may disclose personal information as follows:

  • to law enforcement agencies for the purposes of investigating fraud or other offences, in connection with the prevention or investigation of suspected fraudulent activities or harm to individuals or property, to establish or exercise our legal rights or defend against legal claims, or in connection with an emergency that warrants use or disclosure of the information;
  • to regulatory authorities, as required or permitted by the Cannabis Regulations/Cannabis Act and other applicable law;
  • to legal, financial, insurance, and other advisors or in connection with the sale, reorganization, or management of all or part of its business or operations;
  • to an Individual’s health care practitioner to ensure patient safety, appropriate treatment, and continuity of care; and
  • as consented to by an Individual from time to time, including to fulfill any other purposes that are identified when the personal information is collected.

IsoCanMed Inc. will not use or disclose personal information for purposes other than those for which it was collected, except with an Individual’s consent or as required or permitted by law. Consent may be express or implied, and given in writing by using or not using a check-off box, electronically, orally, or by the Individual’s conduct, such as purchase or use of the services or products.

Use or Disclosure for Research Purposes

In order to improve its processes, products and service offerings, IsoCanMed Inc. may from time to time make use of aggregated and non-identifying information (“Aggregated Data”) for research purposes, such as to better understand the needs and wants of its customers and users. IsoCanMed Inc. may disclose such Aggregated Data, which will not personally identify any Individual, to its affiliates, agents, service providers and business partners for these purposes.

From time to time, IsoCanMed inc. may request an Individual’s consent to use or disclose personal information about the Individual for research purposes, including in relation to the Individual’s use of marihuana for medical purposes. For example, IsoCanMed Inc. may invite an Individual to complete a survey or to participate in a study, which may be conducted by IsoCanMed Inc. or by a third party. IsoCanMed Inc. will not use or disclose an Individual’s personal information for such research purposes without the Individual’s express consent, which may be withheld or denied without consequence to the use of any unrelated function of the website, including access to any other products or services offered.

Storage and Processing

IsoCanMed Inc. may from time to time make use of third-party service providers to store and process data, including personal information, on its behalf. Either IsoCanMed Inc., its service providers, or its agents may use servers or other facilities located in Canada for this purpose. When acting on IsoCanMed Inc.’ behalf, such service providers and agents are only authorized to collect, use, or disclose an Individual’s personal information as described in this Privacy Policy.

Any questions in this regard may be directed to IsoCanMed Inc. using the contact information provided below.

Cookies and IP Addresses

IsoCanMed Inc. uses an Individual’s IP address to help identify an Individual, gather broad demographic information about users of the website, diagnose problems with IsoCanMed Inc.’ systems, and administer the website. Depending on a user’s browser settings, the Site may use cookies (a small text file that is stored on user’s computer for record-keeping purposes) to deliver content according to the Individual’s preferences and to save the Individual’s password so that the Individual is not required to re-enter it while the Individual uses the website.

Third Party Advertising / Analytics

From time to time we may partner with third party advertising services to present you with advertising on third party Web sites based on your previous interaction with the website. The techniques our partners employ do not directly collect personal information, but could be used to collect identifiable information about your online activities over time and across different Web sites, including when you use the website.

We also implement Google Analytics Demographics and Interest Reporting, a display advertising feature from Google Analytics that allows us to review anonymous data regarding the gender, age and interests of visitors to the website and adapt our content to better reflect the needs of our visitors. You can learn about Google Analytics’ Privacy Policy and use of cookies here. You can opt out of having your data used by Google Analytics by installing the Google Analytics opt-out browser add-on.

Security

IsoCanMed Inc. protects against the loss, misuse, and alteration of personal information with security measures appropriate to the sensitivity of the information, including through the use of physical, organizational, and technological measures and appropriate training of employees.

Opt-Out

An Individual may opt out of receiving further communications by using the unsubscribe mechanism at the bottom of our email communications or by contacting IsoCanMed Inc. using the contact information provided below. Any such opt-out will not apply to any communications that are required by law, such as to comply with obligations under the Cannabis Regulations/Cannabis Act.

Corrections

An Individual may contact IsoCanMed Inc., using the contact information provided below, to modify or correct any of his or her personal information that is under IsoCanMed Inc.’s control. An Individual may also direct a written complaint regarding compliance with this Privacy Policy to IsoCanMed Inc. and, within a reasonable time upon receiving the written complaint, IsoCanMed Inc. will conduct an investigation into the matter. Within a reasonable time of concluding the investigation, IsoCanMed Inc. will respond to the complaint and, if appropriate, IsoCanMed Inc. will take appropriate measure necessary to rectify the source of the complaint.

Contact

If an Individual has any questions about this Privacy Policy or IsoCanMed Inc.’ collection, use, disclosure, or retention of the Individual’s personal information, please contact IsoCanMed Inc. as follows:

IsoCanMed Inc.
Address: PO Box 100, Louiseville, QC, J5V 2A0
Email: info@isocanmed.com